Refund Policy of BriarStead
Last updated: March 1, 2023
Thank you for ordering from BriarStead. If you are not entirely satisfied with your purchase, we're here to help. This Refund Policy applies to all products purchased directly from briarstead.sbs.
Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must also be in the original packaging.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, contact us at +44 20 7946 0958.
Non-returnable items:
Some items cannot be returned for a refund:
- Gift cards
- Some health and personal care items
- To complete your return, we require a receipt or proof of purchase.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange an item for the same thing, send us an email for further instructions.
Partial Refunds (if applicable)
There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at +44 20 7946 0958.
Address for Returns
To return your product, you should mail your product to: 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom.
Note: You will be responsible for paying shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Changes to our Refund Policy
BriarStead reserves the right to modify this Refund Policy at any time. Changes and clarifications will take effect immediately upon their posting on briarstead.sbs.
Questions
If you have any questions regarding our Refund Policy, please contact us at +44 20 7946 0958.